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Pricing and Billing
Do I have to pay VAT?
  You only have to pay VAT (Value Added Tax - currently at 23% additional to the value of the goods) if you are located in the same state as our warehouse. By law the goods would have to be proven to be delivered to a business address outside the Republic of Ireland. The buyer would need to provide a valid UK VAT number. This site charges for the goods prior to shipping so VAT is charged in all cases. Where the goods are then delivered (a matter of days) to businesses outside the jurisdiction that comply with VAT regulations we will be happy to automatically refund the VAT to the card used for purchase.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).